Carol asks…
What to do when your fedex package is lost?
I ordered a package from a the gift store of a company and it when the FedEx guy came to deliver it at my place no one was there so they delivered it at my neighbors place. Unfortunately, the area where i live is not quite good. When i ask my neighbors they say they never got anything, and they think somebody was probably just sitting in front of their door and took the package.
How should I go from here?
Michelle answers:
(1) Call 1-800 Go Fedex and ask to start a ‘Disputes Delivery case’. (Have the tracking number ready – be ready with the rest of your story and information)
(2) After you get off the phone with Fedex, contact your shipper (the gift store). Tell them what has happened and that you have started a ‘Disputes Delivery’ case with Fedex.
Ask them what their standard procedure is at this point. (If you are lucky, they will tell you that they will send a new item, and they will handle the case with Fedex and you are done… Best possible case.)
Fedex will do a brief investigation (depending somewhat on the declared value of the package) and will reimburse the *shipper* (not you) – as the contract they have is with the shipper. It is up to the *shipper* to make things right with you.
Write down *everything* about these phone calls – when you call, who you speak with, the number of the dispute delivery case, keep the tracking number, etc. If things seem to go haywire, or you cannot get good results, start asking to speak with a C.A.T. (customer advocacy team) representative. Save this as a a bit of a last resort, though.
Robert asks…
What kind of benefits does a Fedex Handler receive?
My Fiance just got an offer from Fedex as a Handler Non-DOT at O’Hare Chicago,IL. Its $12.21/ hr 18-30 hr/wk. Does anyone know what kind of benefits this job might include?
Michelle answers:
I believe you can use fedex.com to check current benefits. If it is concerned ‘permanent part-time’ there’ll be the same benefits as full-timers and couriers. I only difference I think is health insurance you do not recieve right away like FT you have to wait 90 days.
The benefits are just like any other company, I put a * by the ones you pay into. (alot are extremely cheap)
-*401k (match 1-5%)
-*Health(Last year $35 a month mainly 80/20 sometimes better)
-*Eyes/Denial
-Paid Vacation (giving out around July 1st (10 days for PT (40 hours), 4 paid days off for new hires if after july 1)
-Hotel/Airline discount
-Extreme shipping discount
-*Legal services
-paid sick days(5 days) (paid if unused)
-paid training
-tutition reimbursment
-alot of uniforms
thats probably more than you wanted to know. But its labor intensive work, but not hard work. Its a good workout depending your assignment. I enjoyed it as a college student.
Sandy asks…
How do I find my postal tracking number from Fedex?
I have a fedex tracking number but in order to reschedule my package i need to have a postal tracking number, how do i get it from Fedex?
Michelle answers:
??
Why on earth would you need a *postal* tracking number to reschedule the pickup for a package you are getting from Fedex?
It doesn’t work like that.
Unless the package you are expecting is coming by Fedex SmartPost – in which case, the very long tracking number you received… Is a USPS tracking number.
And your *post office* would have your package – and would be the ones scheduling/rescheduling the delivery of your package.
Mark asks…
What number do I call to find out if FedEx is holding my package?
I need to find out if FedEx is holding a package for me, is there like a 1-800 number I call or something?
Michelle answers:
The customer service number is 800-GO-FEDEX. The call center is open 24/7.
It’s possible they will be able to help you if you don’t have the tracking info, but I can’t guarantee it. (If you know which FedEx service has it, they may be able to call your local terminal and check.)
Good luck!
Powered by Yahoo! Answers