Michelle answers:

Fedex Home Delivery is fedex ground service…So it depends on how far you live from the shipper. It should take no longer than 5 business days

Michelle answers:

Just because you bought the package on Monday doesn’t mean that it was shipped on monday. All overnight shipping means is that the shipping part of the process occurs overnight. What you are not seeing is the process of “handling”. Someone still has to take your product off a shelf, box it up and give it to the shipper which takes time (and gives some unscrupulous companies an opportunity to charge extra for “expedited handling”). Unless it’s been given to the shipper and processed, that clock hasn’t started. Also, Fedex and others tend to offer customers pre-approved shipping tracking numbers (so they can print up their invoices and pre-print packing labels), which are generated by computer, for the service of giving you a means to track your package. If the package hasn’t been scanned in however by the Fedex agent, it obviously cannot be tracked and will result in an error when you check.

Finally, Fedex and other carriers often have a cutoff time for the overnight shipping, in which if it arrives in their hands after that time, it gets delivered the next day after.

What the person said, and what he did may also be two different things. If he didn’t get it in in time, you have to wait. Ultimately, you have to figure out whether he was being honest with you about putting it in on time, whether some Fedex driver forgot to scan, or whether or not your package has been lost in the system. It’s an imperfect system, but it works most of the time.

Michelle answers:

The FEDEX tracking system is a joke. I have had packages arrive before they were entered as shipped, and have had them show as “delivered” four days before the truck actually came.

Sadly, there isn’t a reliable delivery service anymore. USPS is hopeless, and UPS is worse than FEDEX.

Michelle answers:

Hi Stig,

I work for FedEx in UK. Pyramidair do use FedEx to ship to UK, if you email me your name, address & the date you ordered the item I can check if we have this for you. Please email to FedExSteveUK @ fedex.com.